Not launching or crashing
Support's list is restart Steam, use a stable network, confirm Steam is online, wait out a rollout, and send the error log.
The sourced answer
For the Steam client, the support page recommends restarting Steam, checking the network and confirming that Steam is online. During a service rollout, allow time for the update before retrying. If the problem persists, send support an error log with the affected platform and system details.
A launch failure on Epic or a crash on a phone may have a different cause. Record when it happens and whether the client reaches the title screen, then use the game’s support channel. The Portuguese troubleshooting page covers the same general checks.
FAQ
What does support ask for?
An error log, the Steam account, and the system, after the four checks above.
Does offline Steam work?
Support says the game does not load while Steam is in offline mode.
Related
Sources
- Help — checked 2026-11-09
- Steam discussions — checked 2026-11-09